Privacy policy - app - Dapoli Urban Bank

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Privacy policy
Mobile Banking App

Dapoli Urban Co-Operative Bank Ltd. ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our Mobile Banking App (“App”), available on the Google Play Store.
By downloading, accessing, or using the App, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information:
  • Name
  • Mobile number
  • Email address (if provided)
  • Bank account details (for     view/use within the app)
  • Identification documents (as     required for KYC)
b. Device & Usage Information:
  • Device model, operating     system version
  • App version
  • IP address
  • Mobile network information
  • Logs related to app usage     (for security and troubleshooting)
c. Permissions:
The app may request access to:
  • SMS (to read OTP for     authentication)
  • Phone state (to detect SIM     and prevent fraud)
  • Location (only if required     for security or compliance)
  • Camera (for KYC or cheque     deposit, if applicable)
We request only the permissions essential for banking functionality.
2. How We Use Your Information
We use your information to:
  • Provide secure access to     your bank accounts
  • Authenticate your identity
  • Process transactions
  • Improve app functionality
  • Send transaction alerts and     security notifications
  • Meet legal and regulatory     obligations
3. Sharing of Information
We do not sell or share your personal information with third parties for marketing purposes.
We may share information with:
  • RBI-regulated service     providers, for transaction processing
  • Law enforcement or     regulators, if required by law
  • Authorized technology     partners (under NDA) for app support and analytics
4. Data Security
We follow industry-standard security practices to protect your data, including:
  • End-to-end encryption
  • Multi-factor authentication
  • Secure server environments
  • Regular audits and     vulnerability assessments
Your banking information is not stored on your device or shared without your consent.
5. Your Rights
You have the right to:
  • Access and review your     personal data
  • Request correction of     inaccuracies
  • Withdraw consent and request     deletion (subject to regulatory obligations)
For any data-related requests, contact us using the details below.
Mr. Sambhajirao Thorat. Chief Executive Officer -
6. Children’s Privacy
Our mobile banking app is intended for users aged 18 years and above. We do not knowingly collect information from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our website. Continued use of the App after changes implies acceptance.
8. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, contact:
Dapoli Urban Co-Operative Bank Ltd.
Head Office: Dapoli Urban Co-Op Bank Limited, Veer Savarkar Maarg, Next to Post office, Dapoli , Ratnagiri.

Email: info@dapoliurbanbank.com
Website: www.dapoliurbanbank.com
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